Terms & conditions


Title and risk to Goods ordered passes to you when the Goods are shipped, or if later when you make full payment.


Delivery & returns

Your right to cancel your contract with us for the goods you have ordered is on condition that:

  1. a) You have not worn or damaged the jewellery; b) The jewellery is in the same condition as it was when it was delivered ;c) You have contacted us within 7 days of receiving your goods. d) The item(s) are not “Bespoke”, which due to their unique nature, cannot be exchanged or returned unless there is a design/product flaw.e) The items are not earrings, which, for hygiene reasons, cannot be exchanged or returned unless there is a design/product flaw.

Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. We require goods to be returned by registered post, and for the tracking reference of each package to be forwarded to info@natashafrancesca.ie upon posting. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

Please allow up to 14 working days from date of order to post date. Registered post can be tracked and you will be emailed with a tracking number once your item has been posted.

Shipping rates:

  • Ireland - Registered €5.00
  • United Kingdom - Registered €7.00
  • Rest of Europe - Registered €7.00
  • Rest of World - Registered €8.00

If you are outside of these regions please get in touch with us as the shipping rates will vary.

Registered post will require a signature on delivery.

If a package has been lost or stolen, please contact An Post directly. We accept no responsibility for lost or stolen packages or if an item is returned due to an incorrect address being provided at the time of order.

Full payment to be received before order is dispatched for delivery. (Please keep the original receipt for proof of purchase). 



Orders are only binding when the Order Confirmation is issued. Due to the handmade nature of all of our pieces, no two pieces are the same.